Refund & Return Policy
How it works:
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. If you receive a defective or broken device reach out to our contact email and request for a return shipping label. A replacement will go out same day if return is confirmed defective.
To start a return, you can contact us at [email protected]. If you return request is approved, the customer will be responsible to cover all shipping costs. Also, D8Gas reserves the right to refuse return if upon return arrival to our warehouse, it is determined that the product does not meet eligibility requirements.
You can always contact us for any return question [email protected]
Damaged Items and Wrong Products
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.